At Deals Training Track Suit Store, we’re committed to delivering premium athletic wear that fuels your fitness journey with the same precision we apply to our customer service. Below you’ll find everything you need to know about shipping options and our straightforward returns process.

Shipping Information

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).

We offer two reliable shipping methods to get your performance gear to you:

1. Standard Shipping ($12.95)

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Tracking included

2. Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Tracking included

Note: We currently cannot ship to some Asian countries and remote areas. During checkout, our system will automatically verify if we can deliver to your location.

Returns & Exchanges

While we’re confident you’ll love our military-grade training wear, we understand that sometimes returns or exchanges are necessary. Our policy is designed with the same attention to detail as our moisture-wicking fabrics.

Our Return Promise

  • 15-day return window from delivery date
  • Items must be unworn, unwashed, and in original condition
  • Original packaging and tags must be attached
  • Original receipt or order confirmation required

Hygiene Notice:

For health and safety reasons, we cannot accept returns on:

  • Women’s training bras
  • Compression shorts

All other training suits, shirts, trousers, and shorts are eligible for return.

How to Return or Exchange

Follow these simple steps:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your return/exchange request
  2. Complete Form: Use our template below to provide all necessary details
  3. Wait for Approval: We’ll respond within 24-48 hours with return instructions
  4. Ship Your Return: Use the provided shipping label (return shipping costs are customer’s responsibility)
  5. Confirmation: We’ll notify you once we process your return (typically 3-5 business days after receipt)

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Deals Training Track Suit Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name], [Size], [Color], [Quantity]

Reason for return/exchange: [Please specify reason – size issue, color preference, etc.]

For exchanges, I would like: [New Product Name], [Size], [Color], [Quantity]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Processing

  • Timing: 3-5 business days after we receive and inspect your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International: Additional bank processing time may apply

Exchange Processing

  • New items ship after we receive your return
  • Customer responsible for any price difference
  • Shipping costs apply unless exchange is due to our error

Damaged or Defective Items

While rare due to our strict quality control, if you receive a damaged item:

  1. Contact us immediately at [email protected]
  2. Include photos of the issue
  3. We’ll provide a prepaid return label
  4. Your replacement will be expedited

Performance Guarantee: We stand behind every stitch of our training wear. If you’re not completely satisfied with your purchase, we’ll make it right – because your performance matters as much as ours does.

For any questions about our shipping or returns policy, contact our athlete support team at [email protected].